Warranty Return Policy:
Do not ship your defective product to Mobo Networks LLC before contacting customer support.
A Return Materials Authorization (RMA) number from Mobo Support must be aquired before returning a product. Products returned without an RMA number are not processed and will be returned to you at your cost.
Have the following ready when calling support:
- Your Contact Information
- Proof of purchase.
- Product Serial Number
- Return shipping is prepaid by the customer.
- Credit Card information for optional shipping services
To process an RMA, the following procedure shall apply:
- Mobo Networks will issue an RMA number via phone, e-mail, or fax. This grants a tentative authorization to ship the products to Mobo Networks for evaluation.
- Upon receipt of a malfunctioning unit, Mobo Networks will evaluate the extent of the problem. If no hardware defect is found, Mobo Networks will charge a “No Problem Found” fee.
- RMA units that are under warranty will be repaired at no charge and returned to the customer.
- Non-warranty RMA units: Mobo Networks will notify customer of the price to repair the hardware and seek written approval. After repair Mobo Networks will return equipment to customer.
- Mobo Networks does not provide “loaner” equipment. Customers may purchase replacements if necessary. Please contact a Mobo Support Specialist for more information.
“Out of Warranty” Products
If your product is not covered under warranty, we offer Repair Services for a fee. Please call a support specialist today and see if your product is still covered under warranty.